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Shipping policy

Tracked Shipping

We offer an economy shipping option for customers who prefer an affordable delivery method. When selecting economy shipping, we will determine the most suitable courier based on your location and order details.

Delivery Time

Estimated delivery time: 1-3 weeks

Delivery times vary depending on the destination country, local customs processing, and courier efficiency. Some remote locations may experience longer transit times.

Tracking Information

Economy shipping includes tracking, allowing you to monitor your order's progress. However, tracking updates may be less frequent than express shipping options.

Express

We offer DHL Express Shipping for customers who need faster delivery.

Delivery Time

Estimated delivery time: 1-5 days (depending on your location).

Most orders arrive within a week from the shipping date.

Tracking & Reliability

All expedited shipments include full tracking and priority handling.

Customs & Import Fees

International orders may be subject to customs processing, which could affect delivery times. Any applicable duties or taxes are the recipient's responsibility.

Due to potential customs clearance issues, the following items are unavailable for expedited delivery:

  • Floradix Liquid
  • Hycosan
  • Gaviscon
  • Nicorette

Import fees, duty & taxes:

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.

Customs duties, tax, general sales tax, value-added tax or import tariffs may be assessed by the customs authorities of the importing country depending on the contents and destination country of your shipment. If there is a duty, it is the customer's responsibility to pay. Payments will not be made to British Pharmacare.

Canadian Import Surtax

Some orders shipped to Canada may be subject to a surtax imposed by the Canadian government. This surtax is applied to specific goods upon import and is determined at the discretion of Canadian customs authorities. Any additional charges are the responsibility of the buyer. If you have concerns, please check with your local customs office before placing an order.